Frequently Asked Questions

Everything you need to know about the AUTEUR experience.

Where does AUTEUR ship from and what are the delivery times?

All orders are dispatched from our European warehouse. Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days.

Are AUTEUR products suitable for sensitive skin?

Yes, our formulations are dermatologically tested and designed to be compatible with all skin types. We focus on high-performance, biocompatible ingredients that minimize irritation.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our concierge team to initiate a return or exchange.

Are your products cruelty-free and vegan?

AUTEUR is committed to ethical beauty. All our products are 100% cruelty-free and we offer a wide range of vegan-friendly formulations.

How can I track my order status?

Once your order has been shipped, you will receive a confirmation email containing a tracking link. You can also view your order status by logging into your account on our website.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna and Apple Pay for a seamless checkout experience.